It’s natural to have questions when considering a relationship with a new counselor. Below are a few that might be of interest to you.
HOW DO I GET STARTED WITH THERAPY?
We believe starting therapy should be easy. So we provide you with options that work for you. There are three main ways you can get started:
- Give us a call. This is the fastest and most direct way to get started. Call our office at 919-587-8018 during our regular office hours of Monday to Friday, 8:30 am to 5:00 pm. Our Care Coordinator will help answer any questions you have and get you scheduled asap.
- Email us. Email a quick note to our Care Coordinator. She gets all new clients started and can schedule a time to chat with you on the phone to answer your questions. She typically responds within 24 hours during normal business hours. Her email is firstname.lastname@example.org. Providing a phone number and times you are available will help speed things up.
- Schedule online. You can also schedule directly online. After reviewing our therapists’ bios and videos, if you have a good idea who you would like to go with, simply follow the Schedule An Appointment links found at the top right of this page and find a time that works for you. Our Care Coordinator will still reach out to you to make sure you have everything you need.
WHO IS THE RIGHT COUNSELOR FOR ME?
You always have the freedom to choose your therapist. At any point, you can choose to switch to another therapist. We believe the fit between therapist and client is vital and should be filled with honesty and trust. When choosing a therapist, it is important to feel comfortable. You can find out more about our therapists here or contact us and ask lots of questions. We will be happy to answer. Remember, you always have a choice! And if one of our therapists is not right for you, we will be happy to recommend another counselor who might be a better fit.
HOW DO I PAY FOR COUNSELING?
We offer a variety of ways to pay for counseling. We operate primarily as fee for service and some of our therapists offer a sliding scale fee based on income. We currently are in-network with Blue Cross and Blue Shield and Atena and will be happy to bill them for you. If we are not an in-network provider with your insurance company, we will happily walk you through the process of obtaining reimbursement directly from your provider. Understanding counseling, insurance, and payment can be confusing. If at any time you want our help, just let us know. Fees, co-pays, and co-insurance payments are remitted automatically at the end of the day your session occurs.
IS COUNSELING CONFIDENTIAL?
We take your confidentiality very seriously. All information shared in session as well as your attendance in therapy is kept in the strictest confidence. Not only does federal law protect counseling as a confidential act, but we go well beyond what is required. You are always in control of your records and any release of information requires your written permission. If you have any questions at any time about our confidentiality policy just let us know.
I’VE NEVER TALKED TO A THERAPIST BEFORE. AREN’T PEOPLE WHO GO TO THERAPY WEAK?
Not at all! Everyone needs help now and then. Everyone gets stuck in their attempts to solve life’s problems and needs someone to offer new ideas and insight. Often asking for help is the bravest thing you can do. No matter how you came about that decision, it is a huge step toward taking care of yourself. You already have some strengths that you’ve used before, that for whatever reason are not working right now. Perhaps this problem feels overwhelming and is making it difficult to access your past strengths. In our work together, we help you identify what those strengths are and how to implement them again in what is happening now.
WHAT’S THE DIFFERENCE BETWEEN TALKING TO YOU OR MY BEST FRIEND OR FAMILY?
The difference is between someone who can do something and someone who has the training and experience to do that same thing professionally. A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, therapy is completely confidential. You won’t have to worry about others “knowing my business.” Lastly, if your situation provokes a great deal of negative emotion, if you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person so you aren’t reminded of this difficult time in your life.
HOW DOES IT WORK? WHAT DO I HAVE TO DO IN SESSIONS?
Because each person has different issues and goals for therapy, therapy will be different depending on the individual. We tailor our therapeutic approach to your specific needs. In general, you can expect to discuss the current events happening in your life, your personal history relevant to your issue, and report progress (or any new insights gained) from the previous therapy session.
HOW LONG WILL IT TAKE?
Depending on your specific needs, therapy can be short-term, for a specific issue, or long-term, to deal with more difficult patterns or your desire for more personal development. Either way, it is most common to schedule regular weekly sessions initially, and then space them out as you see progress.
IF I COMMIT TO THERAPY, WHAT CAN I EXPECT? HOW CAN I GET THE MOST OUT OF THERAPY?
It is important to understand that you will get more results from therapy if you are an active participant in the process. The ultimate purpose of therapy is to help you take what you learn in sessions back into your life. Beyond the work you do in therapy sessions, if you are receptive to“homework”, we can suggest some things you can do outside of therapy to support your progress.
MY PARTNER AND I ARE HAVING PROBLEMS. SHOULD WE BE IN INDIVIDUAL COUNSELING OR COME TOGETHER?
If you are concerned about your relationship, and you would both like to work with one of our therapists, we would initially work with both of you together. While couples work is primarily done together, there may be times your therapist would want to see each partner individually. After this work, if one of you would like to continue in individual sessions, we could work with only one of you. It is not always helpful to move from individual into couple’s work with the same therapist because of potential trust issues. Make sure to consult with your therapist to see if this is right for you.